At Veila, a brand by KUNJ ARTISAN TEXTILE PRIVATE LIMITED, we aim to provide a smooth, transparent, and hassle-free shopping experience. Kindly read the following policies carefully before placing your order.
Cancellation Policy
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Orders can be cancelled only before they are shipped.
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Once an order has been dispatched, it cannot be cancelled through the website.
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For cancellation requests, please contact us immediately with your order details at:
📧 veilaaindia@gmail.com
Exchange Policy
We offer exchanges on select products only. Exchange eligibility for each product will be clearly mentioned on its respective product page.
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Exchange availability and terms may be updated without prior notice.
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If pickup service is not available at your location, you may be required to self-ship the product to our office address (shared when needed).
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Exchange or handling charges may apply depending on the situation and product category.
Important Notes for Exchange Requests
To be eligible for an exchange, please ensure:
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The item is unused, unwashed, and in its original condition.
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All original packaging, labels, and tags are intact.
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Products without tags will not be accepted.
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Customized or made-to-order products are not eligible for exchange.
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Exchange requests must be raised within the exchange period specified on the product page.
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Requests submitted after the exchange window cannot be processed.