Introduction
At Veila (BY KUNJ ARTISAN TEXTILE PRIVATE LIMITED), we stand behind the quality of our products. However, we understand that issues may occasionally arise. This Return and Refund Policy outlines the procedures and conditions for returning products and requesting refunds for purchases made on naithu.in.
Return Eligibility
7-Day Return Window You may request a return within 7 days from the date of delivery if your product is damaged. Returns requested after the 7-day window will not be accepted. Return Conditions To be eligible for a return, your item must meet the following conditions: - The product must be damaged upon receipt or have manufacturing defects. - The damage must not be caused by misuse, improper handling, or normal wear and tear. - All original packaging, tags, and accessories must be included with the return. - You must provide a 360-degree video clearly showing the damage to the product. Non-Returnable Items The following items cannot be returned: - Products that show signs of use or wear beyond the reported damage - Products damaged due to misuse, accidents, or improper care - Customized or personalized items - Intimate or sanitary items, for health and hygiene reasons - Items explicitly marked as non-returnable at the time of purchase
Return Process
Step 1: Contact Customer Service Email us at veilaaindia@gmail.com within 7 days of receiving your order. Provide your order number, the item(s) you wish to return, and a detailed description of the damage. Step 2: Submit Required Documentation Take a 360-degree video of the damaged product clearly showing all angles and the specific damage. The video must display the product label and any identifying marks. Upload or send this video as instructed by our customer service team. Step 3: Return Approval Our team will review your return request and the submitted video within 48 hours. If approved, you will receive return instructions, including a return shipping label if applicable. If denied, you will receive an explanation for the decision. Step 4: Return Shipping Pack the item securely in its original packaging if possible. Attach the provided return shipping label. Ship the return through our authorized shipping partners only. Keep your return tracking information until the return is complete.
Refund Process
Refund Methods Refunds will be CREDITED to the original payment method used for the purchase: - Credit/debit card refunds will be processed within 5-7 business days. - Bank transfers may take 7-10 business days to get credited in your account. - Refund Methods Refunds will be issued to the original payment method used for the purchase: - Credit/debit card refunds will be processed within 5-7 business days. - Bank transfers may take 7-10 business days to get credited in your account.. Refund Options Depending on the situation, we may offer: - Full refund - Partial refund if only part of the order is being returned - Store credit for future purchases - Replacement of the damaged item Refund Timeline Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, your refund will be processed immediately. Depending on your payment method and bank processing times, it may take 5-14 business days for the refund to appear in your account.
Exchange Policy
If you prefer an exchange instead of a refund: - Follow the same return process as outlined above. - Specify in your initial communication that you would like an exchange. - Indicate the specific item you would like as a replacement (size, color, model, etc.). - If the replacement item costs more than the original purchase, you will need to pay the difference. - If the replacement item costs less, we will refund the difference.
Return Shipping Costs
For damaged or defective items, Veila (BY KUNJ ARTISAN TEXTILE PRIVATE LIMITED) will cover the return shipping costs. A prepaid shipping label will be provided once your return is approved. If your return request is rejected but you still wish to return the item, you will be responsible for the return shipping costs.
Replacements
We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days
Cancellation Policy
Orders can be cancelled only if they have not been shipped yet. To cancel an order, contact our customer service team immediately. Refunds for cancelled orders will be processed within 7-10 business days.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us at: Email: veilaaindia@gmail.com Website: https://veilaa.com/
Policy Modifications
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.